Who are we?
A member of SocialNet Group
2013
Founded in
6
Core teams
30+
Projects
250+
Employees
Our Services
Outbond Services
With more than 1.2 million hours of dedicated outreach and over 200,000 successful contracts, our team delivers targeted lead generation, comprehensive market research, and strategic customer engagement. Our employees are equipped with the skills and tools to ensure that each call adds value to your business, going beyond the traditional call center approach to become a vital part of your organization's growth and success.
Back Office
ProCall offers comprehensive back-office support services designed to optimize your operational efficiency and allow you to focus on your core business functions. Our dedicated teams work closely with you to develop a customized support plan that aligns with your business objectives, ensuring that our services integrate into your operations as a natural extension of your company.
Inbound Services
Our skilled professionals are the reassuring voice on the other end of the line, providing personalized, immediate assistance to each caller. We specialize in turning every inbound call into a valuable touchpoint, enhancing customer satisfaction and fostering loyalty. From technical support to order processing, we handle it all with the same level of care and dedication.
Data Entry & Management
Embrace the essence of informed decision-making with our Data Entry services, where we specialize in ensuring that your product listings, inventory and critical business data are not just updated but secured with the utmost accuracy. At ProCall, we understand that data is the lifeblood of business strategy and operations, and our services in data entry and management are pivotal in organizing and storing your information systematically, ensuring both internal and external coherence.
Inventory Management
We ensure your inventory is well-organized, maintaining optimal stock levels to meet customer demands promptly while minimizing costs. Efficient inventory is more than just stock management, it's about ensuring customer satisfaction through solutions that provide real-time updates, reducing costs and ensuring timely access to products for your customers.
Customer Support
Elevate your company with our outstanding customer support services, offering expertise across diverse sectors including e-Commerce, telecommunications, energy, travel and hospitality, media and technology, wholesale, and automotive industries. Our customer support team ensures that every interaction with our clients is not just a transaction, but a meaningful experience, embodying our commitment to exceptional customer service.
Industries
E-Commerce & Retail
As your trusted partner in driving customer success, with a focus on professional customer support, efficient data entry, and real-time live chat solutions, we keep your brand at the forefront of customer satisfaction and operational excellence.
E-Commerce & Retail
As your trusted partner in driving customer success, with a focus on professional customer support, efficient data entry, and real-time live chat solutions, we keep your brand at the forefront of customer satisfaction and operational excellence.
Energy
We adjust our services to meet the unique needs of energy companies, delivering accurate data management and responsive customer support. We empower you to focus on delivering sustainable energy solutions while we handle the rest.
Energy
We adjust our services to meet the unique needs of energy companies, delivering accurate data management and responsive customer support. We empower you to focus on delivering sustainable energy solutions while we handle the rest.
Government, Insurance & Health
In the domains of Government, Insurance, and Health, trust and security are non-negotiable. Our expertise lies in maintaining the confidentiality of sensitive data while providing exceptional customer support services. We enable government agencies, insurers, and healthcare providers to enhance data security and customer satisfaction.
Government, Insurance & Health
In the domains of Government, Insurance, and Health, trust and security are non-negotiable. Our expertise lies in maintaining the confidentiality of sensitive data while providing exceptional customer support services. We enable government agencies, insurers, and healthcare providers to enhance data security and customer satisfaction.
Media & Technology
These industries are defined by innovation and constant change. We keep pace with the evolving landscape by offering real-time customer interaction solutions, efficient data entry, and dedicated support. Our services help tech and media companies navigate the dynamic environment while maintaining a high level of customer engagement.
Media & Technology
These industries are defined by innovation and constant change. We keep pace with the evolving landscape by offering real-time customer interaction solutions, efficient data entry, and dedicated support. Our services help tech and media companies navigate the dynamic environment while maintaining a high level of customer engagement.
Telecomunications
Our expertise lies in delivering responsive customer support. We assist telecom companies in fostering strong customer relationships while optimizing their internal operations.
Telecomunications
Our expertise lies in delivering responsive customer support. We assist telecom companies in fostering strong customer relationships while optimizing their internal operations.
Wholesale & Automotive
For Wholesale and Automotive businesses, efficiency and precision drive success. We excel in managing critical data, providing top-notch customer support and live chat interactions. Optimized processes ensure data accuracy and customer engagement that fuels growth.
Wholesale & Automotive
For Wholesale and Automotive businesses, efficiency and precision drive success. We excel in managing critical data, providing top-notch customer support and live chat interactions. Optimized processes ensure data accuracy and customer engagement that fuels growth.
Our Centers
Headquarters
Zagreb
Office
Sarajevo
Office
Mostar
Office
Zenica
Office
Tuzla
Our Partners
