Careers
Our team is constantly growing and expanding. Join the Procall family!
LIFE AT
PROCALL
LIFE AT PROCALL
More than a call center — a place to grow.
At ProCall, you’ll work on long-term projects, receive continuous training, and be part of a supportive team that values your contribution.
Build a Career Where Your Work Matters
At ProCall, we believe great customer experiences start with motivated and supported people. We offer stable projects, structured onboarding, and real opportunities for professional growth — not just a job, but a long-term career in customer experience and sales.
Why Work at ProCall?
We are an EU-based nearshoring BPO provider and part of the SocialNet Group, working with long-term clients across multiple industries. Our agents are at the core of everything we do.
What you can expect:
- Stable, long-term projects (inbound & outbound)
- Clear processes and realistic performance targets
- Professional onboarding and continuous training
- Supportive team leaders and quality coaching
- Modern working environment
- Opportunity to grow into senior, QA, trainer, or leadership roles
What You’ll Be Doing
Depending on the project, your role may include:
- Handling inbound customer calls, emails, or live chat
- Supporting customers with inquiries, orders, and requests
- Outbound sales, lead generation, or appointment setting
- Upselling and cross-selling products or services
- Accurate documentation and CRM updates
- Working with structured scripts and quality guidelines
Every interaction is an opportunity to deliver value for the customer and for you.
Who We’re Looking For
You don’t need years of experience — we value attitude and willingness to learn.
We’re a good match if you:
- Communicate clearly and professionally
- Are comfortable working with customers
- Can work independently and as part of a team
- Are reliable, motivated, and open to feedback
- Speak the required project language confidently
- Have basic computer skills
Previous experience in customer service or sales is a plus, but not a requirement.
What We Offer
- Paid training and onboarding
- Clear performance metrics and feedback
- Stable schedules and project continuity
- Growth opportunities within ProCall and SocialNet Group
- A respectful, team-oriented work culture
Our Work Environment
At ProCall, you’ll work in a structured and professional environment where quality, security, and teamwork matter. We operate fully within the EU and follow strict standards for data protection and quality management (ISO 9001 & ISO 27001).
You’ll never be “just another agent” — your performance and development are visible and valued.
Ready to Apply?
If you’re looking for stability, growth, and a team that supports you, we’d like to hear from you.
Apply now and become part of the ProCall team.
There’s something special about working in ProCall’s environment — it’s calm, focused, and welcoming.
Want to become a part of the ProCall family? Just reach out
We’re always excited to welcome new teammates, share a laugh, and grow together in an environment that feels like home.
